1. Overview

At DocBeacon, we strive to provide exceptional service and value to our customers. This Refund Policy outlines the circumstances under which refunds may be provided for our Services. By using our Services, you agree to the terms outlined in this policy.

2. Subscription Refunds

2.1 Monthly Subscriptions

Pro-rated Refunds: If you cancel your monthly subscription within the first 7 days of your billing cycle, you may be eligible for a pro-rated refund for the unused portion of your subscription.
Cancellation: You may cancel your monthly subscription at any time. Upon cancellation, you will retain access to paid features until the end of your current billing period.

2.2 Annual Subscriptions

30-Day Money-Back Guarantee: Annual subscriptions include a 30-day money-back guarantee from the date of purchase. If you are not satisfied with our Services within this period, you may request a full refund.
Pro-rated Refunds: After the 30-day period, refunds for annual subscriptions will be calculated on a pro-rated basis for the unused portion of your subscription, minus any applicable processing fees.

3. Refund Eligibility

Refunds may be considered under the following circumstances:

Service Unavailability: Extended periods of service downtime that significantly impact your ability to use our Services.
Billing Errors: Incorrect charges or duplicate billing that cannot be resolved through account adjustments.
Unsatisfactory Service: Documented issues with service quality that cannot be resolved through our support channels.
Accidental Purchases: Unintended subscription upgrades or purchases reported within 48 hours.

4. Non-Refundable Items

The following are generally not eligible for refunds:

Usage-Based Charges: Fees for document processing, storage, or bandwidth that have already been consumed.
Third-Party Services: Charges for integrated third-party services or add-ons.
Violation of Terms: Subscriptions terminated due to violation of our Terms of Service.
Expired Subscriptions: Refund requests made more than 30 days after subscription expiration.

5. Refund Process

5.1 How to Request a Refund

To request a refund, please contact our support team at support@docbeacon.io with the following information:

Your account email address
Order or transaction ID
Reason for the refund request
Any supporting documentation

5.2 Processing Time

Review Period: Refund requests are typically reviewed within 3-5 business days.
Processing Time: Approved refunds are processed within 5-10 business days.
Payment Method: Refunds will be issued to the original payment method used for the purchase.

6. Chargebacks and Disputes

We encourage customers to contact us directly before initiating chargebacks or payment disputes. Chargebacks may result in immediate account suspension and additional fees. We will work with you to resolve any billing concerns through our standard refund process.

7. Free Trial and Free Plan

Free Trials: No refunds are applicable for free trial periods as no payment is required.
Free Plan: Our free plan remains available indefinitely with no refund considerations.
Trial to Paid Conversion: If you upgrade during a trial period, standard refund policies apply from the date of payment.

8. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our Services after any modifications constitutes acceptance of the updated policy. We will notify users of material changes via email or in-product notifications.

9. Contact Information

If you have questions about this Refund Policy or need to request a refund, please contact us:

Email: support@docbeacon.io
Response Time: We aim to respond to all refund inquiries within 24 hours during business days.

This Refund Policy is part of our Terms of Service and should be read in conjunction with our Privacy Policy and other applicable terms.

DocBeacon is operated by VIOware Technologies Co.

Last updated: 16 September 2025